Your product, kept healthy and moving, by the person who ships it.
Care & Fix is ThynkQ’s standing lane for software that is already live. A monthly plan keeps it monitored, updated, and improving; a one-off fix handles the day something breaks. Both are delivered by the founder, with the same proof discipline as every ThynkQ build.
Month to month, cancel with 30 days notice. Fixes are one defect, one price, severity picks the clock.
Care plan
One plan, one senior owner, no ticket roulette.
ThynkQ Care
$490/month
Target turnaround: 72 hours per request
Requests are worked one at a time, in the order received. A request is one defect fix, one small improvement, or one dependency and security patch batch, and each targets a 72-hour turnaround from the day work starts.
Requests are worked one at a time, in the order received; a new request starts when the one before it ships
Each request: one defect fix, one small improvement, or one dependency and security patch batch
Target 72-hour turnaround per request, from the day work starts to a verified fix
Uptime and error monitoring; the alerts go to Rodolf
Monthly backup and restore-path check
Direct line to Rodolf, who does the work
A live product that needs continuous senior attention at one predictable monthly price.
Target turnaround: first response within one business day
Front-of-queue handling for one production-down or revenue-blocking defect, with a target first response within one business day. That is a target, not a guarantee.
Checkout is down, auth is broken, or the launch is today.
One defect per purchase. A second issue found on the way is quoted, never smuggled in.
If diagnosis shows the fix needs structural work beyond one defect, you get the findings and a Rescue Sprint quote, and if no fix is delivered, you are refunded in full.
Turnaround clocks start when access is granted, not at checkout.
Critical Fix is limited to a few slots a month. If we cannot take yours, you are refunded before work starts.
Turnaround times are targets, not guarantees. We accept no more than two concurrent engagements. A request that lands on a full schedule is given a start date up front, not rushed.
Best fit when
Something is live: a site, an app, a product that real users touch.
You want it maintained and improved without managing an engineer.
You value a named senior owner over a ticket queue.
You would rather pay a flat monthly number than negotiate every small task.
Not fit when
Nothing is launched yet. Start with a build lane, then move here.
You need a full-time team, not a monthly capacity slice.
The work is one big overhaul, which is a Rescue Sprint or Launch Build.
Bigger than one defect, smaller than a rebuild? Rescue Sprint is the lane between.
FAQ
Care & Fix, answered directly.
What is ThynkQ Care?
A monthly subscription that keeps a live site or product healthy: uptime and error monitoring, staged dependency updates, backups, and requests worked one at a time in the order received. A request is one defect fix, one small improvement, or one dependency and security patch batch, each with a target 72-hour turnaround. $490 per month, month to month, no minimum term.
How do one-off Emergency Fixes work?
One clearly-described defect, one fixed price, and severity picks the clock: Standard $450 (target 5 business days), Priority $750 (target 72 hours), Critical $1,200 (target first response within one business day). Targets are not guarantees. If diagnosis shows the problem needs structural work beyond one defect and no fix is delivered, you are refunded in full.
Who does the work?
The ThynkQ founder and delivery lead, with the same verification discipline as ThynkQ build engagements. Nothing is handed to an outsourced team.
Not sure which lane?
Send one paragraph about what is live and what hurts. You get a straight answer: a plan, a fix, a sprint, or “you do not need us yet.”