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Care & Fix · Subscription and one-off

Your product, kept healthy and moving, by the person who ships it.

Care & Fix is ThynkQ’s standing lane for software that is already live. A monthly plan keeps it monitored, updated, and improving; a one-off fix handles the day something breaks. Both are delivered by the founder, with the same proof discipline as every ThynkQ build.

Month to month, cancel anytime with 30 days notice. Fixes are one defect, one price, severity picks the clock.

Care plans

Three tiers, one owner, no ticket roulette.

Care Essentials

$290/month

Response: 2 business days

The site stays healthy: monitoring, updates, and small fixes handled before they become incidents.

  • Uptime and error monitoring with alerting
  • Dependency and platform updates, staged and verified
  • Monthly backup and restore-path check
  • Up to 2 hours of fixes and small changes per month
  • Monthly health note: what changed, what to watch

A launched site or app that must not rot while you focus elsewhere.

Start Care Essentials

Care Standard

$490/month

Response: 1 business day

Everything in Essentials, plus real improvement time and a faster line to a senior engineer.

  • Everything in Care Essentials
  • Up to 5 hours of fixes and improvements per month
  • Performance and Core Web Vitals check each month
  • Priority queue over non-subscribers for new requests
  • Quarterly roadmap call with the delivery lead

A product that is live, earning, and worth actively improving every month.

Start Care Standard

Care Priority

$990/month

Response: Same business day

A standing slice of senior engineering: a monthly improvement sprint with same-day response.

  • Everything in Care Standard
  • Up to 12 hours of engineering per month
  • One scoped improvement shipped each month with proof
  • Same-business-day response, direct founder line
  • Security and dependency audit each quarter

A revenue-critical product that needs continuous senior attention without a full retainer.

Start Care Priority
  • Unused hours do not roll over; they are capacity, not credits.
  • Month to month, cancel anytime with 30 days notice. No minimum term.
  • Work beyond the monthly hours is quoted before it starts, never billed by surprise.

Emergency fixes

One defect, one price. Severity picks the clock.

Standard Fix

$450one-off

Turnaround: 5 business days

One clearly-described bug or breakage, fixed, verified, and explained.

It is broken and annoying, but the business is not bleeding.

Buy Standard Fix

Priority Fix

$750one-off

Turnaround: 72 hours

Same scope, front of the queue, with a written verification note.

It is costing you conversions or credibility every day it stays broken.

Buy Priority Fix

Critical Fix

$1,200one-off

Turnaround: 24 hours

Drop-everything response for one production-down or revenue-blocking defect.

Checkout is down, auth is broken, or the launch is today.

Buy Critical Fix
  • One defect per purchase. A second issue found on the way is quoted, never smuggled in.
  • If diagnosis shows the fix needs structural work beyond one defect, you get the findings and a Rescue Sprint quote, and if no fix is delivered, you are refunded in full.
  • Turnaround clocks start when access is granted, not at checkout.

Best fit when

  • Something is live: a site, an app, a product that real users touch.
  • You want it maintained and improved without managing an engineer.
  • You value a named senior owner over a ticket queue.
  • You would rather pay a flat monthly number than negotiate every small task.

Not fit when

  • Nothing is launched yet. Start with a build lane, then move here.
  • You need a full-time team, not a monthly capacity slice.
  • The work is one big overhaul, which is a Rescue Sprint or Launch Build.

Bigger than one defect, smaller than a rebuild? Rescue Sprint is the lane between.

Not sure which lane?

Send one paragraph about what is live and what hurts. You get a straight answer: a plan, a fix, a sprint, or “you do not need us yet.”